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Privacy policy

Anduin Transactions Inc., "Anduin" respects your privacy. We strive to use information to provide the best possible service while respecting the confidentiality of information we are entrusted with. This Privacy Policy outlines the types of personal information we may receive or collect when you use our services, as well as some of the methods we use to safeguard your personal information.

Collection of personal information

We collect personal information in order to establish your account and to understand your specific needs to serve you better. Personal information is information about you that is personally identifiable, such as your name, address, email address, or phone number. Anduin may use cookies and other technologies to enhance your online experience and to learn about how you use our website and services. A "cookie" is a small file containing a string of characters that uniquely identifies your browser. While most browsers accept cookies by default, you can manually set your browser to refuse all cookies, accept cookies from specific websites, or highlight when a cookie is sent to your browser. Anduin's servers may also automatically record information when you visit our website, including the URL that directed you to our website, your IP address, browser type and the date and time of your visit. Anduin is designed to remember your usage data so that future transactions are simpler, quicker and easily repeatable. Anduin will also use the data in our system to provide aggregate, de-identified information regarding common usage and present practices used in transactions similar to yours.

How we use your information

The information Anduin collects is used to comprehensively understand your needs and interests, and permits Anduin to deliver a more consistent and personalized experience. For example, Anduin may use your information to:

  • assist you in completing a transaction;
  • communicate with you about products and services;
  • provide service and support;
  • contact you for market research regarding Anduin products or services.

Your information may be aggregated with other clients' information on a purely non-identifiable basis to provide market data and to understand how our products are used to help make them better.

Customer Data

Customers of Anduin may electronically submit data or information to the Company's services ("Customer Data"). This information will be transmitted solely for the purposes of completing your transaction. Anduin will not review, share, distribute, or reference any such Customer Data except as provided in the Anduin Terms of Service or as may be required by law. In accordance with the Anduin Terms of Service, Anduin may access Customer Data only for the purposes of providing the services, preventing or addressing service or technical problems, at a Customer’s request in connection with customer support matters, product development or as may be required by law.

Policy on sharing your information

Anduin will not sell, rent or lease your personal information to others. Anduin may share personal information with companies working on our behalf and Anduin-owned business entities for the purposes detailed above. In any such cases, however, we require that the companies or entities adhere to privacy standards and policies at least as restrictive as those Anduin has in place.

Circumstances may arise, whether for strategic or other business reasons, in which Anduin decides to sell, buy, merge or otherwise reorganize businesses in various countries. Such a transaction may involve the disclosure of personal information to prospective or actual purchasers, or, conversely, the receipt of such personal information from sellers. It is Anduin’s established practice to seek appropriate protection for all personal information in advance of any such transaction.

We may have a good faith belief that access, use, preservation or disclosure of such information is reasonably necessary to: (a) satisfy any applicable law, regulation, legal process or legitimate governmental request, (b) detect, prevent, or otherwise address suspected fraud, security or technical issues, (c) enforce any applicable Terms of Service, including investigation of potential violations thereof, or (d) protect against imminent harm to the rights, property or safety of Anduin, its users or the general public as required or permitted by law.

Sites covered by this Privacy Policy

The Anduin website www.anduintransact.com may from time-to-time link to third-party websites for your convenience and to provide easy access to additional useful information. Should you select such a link you will leave the Anduin website. Anduin does not control those sites nor their privacy practices, which may differ from Anduin’s practices and policies. Any personal data you choose to provide to or that is collected by such third parties is not in any way covered by the Anduin Privacy Policy. We recommend that you read over such website’s privacy policy before providing any personal information. A link to another website from Anduin does not constitute an endorsement or representation about the value, quality or usefulness of anything found on that third-party website.

Access to and accuracy of your information

Anduin provides you with reasonable access to your personal information so you may review and correct your information if needed. To safeguard your privacy and security, we will verify your identity through various means, such as by requiring a password and user ID, before granting access to your data.

We ask that you update your information as and when it changes so any information used to serve you remains as accurate as possible.

Keeping your information secure

Anduin utilizes industry standard physical, technical and administrative procedures to safeguard any personal information we collect.

Hotjar tracking

We track some user data using Hotjar. You can view their privacy policy or choose to opt-out.

Changes to this policy

If and when there are future changes to our Privacy Policy in response we will post them at Privacy Policy.

Contacting us

We value your opinions and suggestions. Please email us with any questions or concerns at support@anduintransact.com.